Insight Vacations
Insight Vacations
Serving You Personally
Terms & Conditions — Insight Vacations

Terms & Conditions

Home Terms & Conditions
Site & Its Contents
Terms of use, access rights & registered membership

This Site is published and maintained by Insight Vacations India, incorporated under the laws of the Republic of India. By accessing, browsing or using this Site you accept, without limitation or qualification, all terms and conditions set forth herein.

This Site is for your personal use only. You shall not distribute, exchange, modify, sell or transmit anything copied from this Site — including text, images, audio and video — for any business, commercial or public purpose.

Insight Vacations grants you a non-exclusive, non-transferable, limited right to enter, view and use this Site provided you comply with these Terms. You agree not to interrupt or attempt to interrupt the operation of this Site in any way.

Access to certain areas may only be available to registered members. You represent and warrant that all information you supply to us is true and accurate.

Ownership
Copyright, trademarks & intellectual property

All materials on this Site — including audio, images, software, text, icons and similar content (the "Content") — are protected by copyright under international conventions and laws. You cannot use the Content except as specified herein.

Proprietary logos, service marks and trademarks displayed on this Site do not grant you any licence to use them. Any unauthorised use may violate copyright laws, trademark laws and privacy statutes.

You may download Content for personal home use only. You must not remove any copyright, trademark or other notices that accompany downloaded Content.

Others' Rights & User Material
Acceptable use of forums, communication tools & uploads

You agree to use any bulletin boards, chat rooms, mailing lists or communication facilities only to send and receive appropriate and relevant messages. You must not:

Defame, harass, threaten or violate the legal rights of others
Post or distribute defamatory, obscene, indecent or unlawful material
Upload files containing viruses, corrupted files or harmful software
Falsify the origin or source of any uploaded software or material
Advertise goods/services or conduct surveys and chain letters

Insight Vacations may change, edit or remove any user material that is illegal, indecent, obscene or offensive, and will cooperate fully with law enforcement authorities when required.

Disclaimer & Limitation of Liability
Warranties, indemnification & liability cap

The materials on this Site are provided on an "As Is" basis, without warranties of any kind — express or implied. Insight Vacations disclaims all warranties of merchantability, satisfactory quality, and fitness for a particular purpose.

Insight Vacations does not warrant that this Site will be uninterrupted or error-free, that defects will be corrected, or that the Site or its servers are free of viruses or harmful components.

Insight Vacations acts as an intermediary only and is not the last-mile service provider. It shall not be responsible for any lack or deficiency of services provided by any airline, hotel, tour operator or similar agency.

Liability Cap: Notwithstanding anything to the contrary, Insight Vacations's total liability shall be restricted to a maximum of INR 1,000 (Indian Rupees One Thousand only).
Payment Procedure
Advance, confirmation & balance payment schedule
01
Select your holiday package and send your enquiry by mail or phone.
02
We will inform you of the price, availability and terms & conditions by mail.
03
On acceptance, we send an invoice for 25% of the total tour cost as advance payment via Visa/MasterCard (Secure Server) or Bank Transfer.
04
If the package includes air/train/bus tickets, the full ticket amount is also required upfront along with the 25% advance.
05
Once advance is received, our team makes hotel reservations, books tickets and arranges your trip. A confirmation is sent, and a further 25% of the tour cost becomes due.
06
The balance 50% must be paid 15 days prior to your arrival date.
Amendment: We do not encourage changes to confirmed arrangements. If amendments are required, we will accommodate them subject to availability and applicable minimum amendment/administration charges.
Cancellation Policy
Refund schedule based on cancellation date

Cancellation must be notified in writing and will take effect the day it is received by Insight Vacations. The following charges apply:

60+ days before arrival — 50% of advance deposited will be refunded
60 to 45 days before arrival — 25% of advance deposited will be refunded
45 to 30 days before arrival — No refund of advance
30 to 7 days before arrival — 50% of the total tour price charged
Less than 7 days before arrival — No Refund
Please Note: Palace on Wheels and other Luxury Trains are non-refundable. Flight Tickets are non-refundable. Prices are subject to foreign exchange fluctuations and will be adjusted at time of payment.
Security
How we protect your personal information & transactions

We are committed to ensuring the full security of all information provided through and transactions conducted at our Site:

Best-of-class technical security measures protect your personal information
Information is stored on secure computers and encrypted wherever possible
You are assigned a User Name and Customer Security Codes to access your account
All messages between us travel in a secure messaging environment
Transactions are monitored on an ongoing basis to identify and mitigate potentially fraudulent situations
Our security arrangements are reviewed continuously
Privacy Policy
Collection, use and distribution of personal information

We collect personally identifiable information — names, postal addresses, email addresses, etc. — only when voluntarily submitted. This information is used solely to fulfil your specific request unless you give us permission to use it otherwise.

Cookies & Tracking: The Site may use cookies and tracking technology to gather information such as browser type, OS, number of visitors, and usage patterns. Cookies cannot collect personal information on their own, though they may be tied to information you have previously provided.

Distribution: We may share information with governmental agencies or companies assisting in fraud prevention when permitted or required by law, or to investigate fraud. Information is not shared with third parties for marketing purposes.

Your personally identifiable information is kept secure and accessible only to authorised employees, agents and contractors bound by confidentiality. All emails and newsletters allow you to opt out.

Privacy Queries? Contact us using the details below.
General Provisions
Governing law, jurisdiction & arbitration

Insight Vacations may add to, change or remove any part of these Terms at any time without notice. Continued use of the Site after changes are posted constitutes acceptance of those changes.

Travel to certain destinations involves greater risk. Insight Vacations requests you to consult local authorities and evaluate travel advisories before booking international travel. Insight Vacations does not accept liability for damages from improper travel documents or travel to high-risk destinations.

Insight Vacations, its affiliates and suppliers have no liability and will make no refund in the event of delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control.

Dispute Resolution: Any dispute shall be referred to arbitration in Mumbai, conducted in English under the Arbitration and Conciliation Act, 1996. These Terms are governed by the laws of the Republic of India. All disputes are subject to the exclusive jurisdiction of courts at Bhubaneswar, India.

Have questions about our policies?

Our team is happy to clarify any terms before you book. Reach out to us anytime.

Contact Us Call Us