Terms and Conditions
This web site (the “Site”) is published and maintained by Insight Vacations India, a company
incorporated and existing in accordance with the laws of the Republic of India. When you access, browseor use this Site you accept, without limitation or qualification, the terms and conditions set forth below. When you access any sub–site (whether belonging to an ‘associate’ of Insight Vacations (or otherwise) through this site, then such sub–site may have its own terms and conditions of use which is specific to such sub–site. Sub–sites may contain such additional terms and conditions of use as may be set out in such sub–site.
These Terms and Conditions of Use and any additional terms posted on this Site together constitute the entire agreement between Insight Vacations and you with respect to your use of this Site.
Site and Its Contents
This Site is only for your personal use. You shall not distribute exchange, modify, sell or transmit anything you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purpose. As long as you comply with the terms of these Terms and Conditions of Use, Insight Vacations grants you a non–exclusive, non–transferable, limited right to enter, view and use this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any way. Access to certain areas of the Site may only be available to registered members. To become a registered member, you may be required to answer certain questions. Answers to such questions may be mandatory and/or optional. You represent and warrant that all information you supply to us, about yourself, and others, is true and accurate.
All materials on this Site, including but not limited to audio, images, software, text, icons and such like (the “Content”), are protected by copyright under international conventions and copyright laws. You cannot use the Content, except as specified herein. You agree to follow all instructions on this Site limiting the way you may use the Content. There are a number of proprietary logos, service marks and trademarks found on this Site whether owned/used by Insight Vacations or otherwise. By displaying them on this Site, Insight Vacations is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes. You may download such copy/copies of the Content to be used only by you for your personal use at home unless the sub–site you are accessing states that you may not. If you download any Content from this Site, you shall not remove any copyright or trademark notices or other notices that go with it.
If this Site contains bulletin boards, chat rooms, access to mailing lists or other message or communication facilities, you agree to use the same only to send and receive messages and materials that are proper and related thereto. By way of example and not as a limitation, you agree that when using the Site or any facility available here from, you shall not do any of the following: Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others Publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent or unlawful material or information Upload or attach files that contain software or other material protected by intellectual property laws (or by rights of privacy and publicity) unless the User owns or controls the rights thereto or has received all consents therefore as may be required by law Upload or attach files that contain viruses, corrupted files or any other similar software or programs that may damage the operation of another’s computer Delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded Falsify the origin or source of software or other material contained in a file that is uploaded Advertise or offer to sell any goods or services, or conduct or forward surveys, contests or chain letters, or download any file posted by another user of a Forum that the User knows, or reasonably should know, cannot be legally distributed in such manner.
You are prohibited from posting or transmitting any defamatory, libelous, obscene, pornographic, profane, threatening or unlawful material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. Insight Vacations assumes no liability or responsibility arising from the contents of any communications containing any defamatory, erroneous, inaccurate, libelous, obscene or profane material. Insight Vacations may change, edit, or remove any user material or conversations that are illegal, indecent, obscene or offensive, or that violates Insight Vacations policies in any way. Insight Vacations will fully cooperate with any law enforcement authorities or court order requesting or directing Insight Vacations to disclose the identity of anyone posting such materials.
Insight Vacations Rights
If you send any communications or materials to the Site by electronic mail or otherwise, including any comments, data, questions, suggestions or the like, all such communications are, and will be treated by Insight Vacations as non–confidential. You hereby give up any and all claim that any use of such material violates any of your rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way Insight Vacations uses such material. Any material submitted to this Site may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used by Insight Vacations anywhere in the world, in any medium, forever.
Internet transmissions are never completely private or secure. You understand that any message or information you send to this Site may be read or intercepted by others unless there is a special notice that a particular message (for example, credit card information) is encrypted (send in code). Sending a message to Insight Vacations does not cause Insight Vacations to have any special responsibility to you. The copyright in the contents of this website belong to Insight Vacations Accordingly Insight Vacations reserves all rights. Copying of part or all the contents of this website without permission of Insight Vacations is prohibited except to the extent that such copying/printing is necessary for the purposes of availing of the paid services provided.
Contests and interactions
This Site may contain contests that require you to send in material or information about yourself or offer prizes. Each contest has its own rules, which you must read and agree to before you participate.
The material in this Site could include technical inaccuracies or typographical errors. Insight Vacations may make changes or improvements at any time. The materials on this site are provided on an “As Is” basis, without warranties of any kind either expressed or implied. Information, software, products, and services contained on this website, and the inclusion or offering of any products or services on this website does not constitute any endorsement or recommendation of such products or services by Insight Vacations, Insight Vacations Affiliates and their respective suppliers. To the fullest extent permissible pursuant to applicable law, Insight Vacations disclaims all warranties of merchantability, relating to the information and description of the hotel , air or any other travel products displayed on this website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.), much of which information is provided by the respective suppliers. Hotel or any other ratings displayed on this website are intended as only general guidelines, and Insight Vacations, Insight Vacations Affiliates and their respective suppliers do not guarantee the accuracy of the ratings. Insight Vacations, Insight Vacations Affiliates and their respective suppliers make no guarantees about the availability of specific products and services. Insight Vacations may make improvements and/or changes on this website at any time. Insight Vacations does not warrant that the functions contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the servers that make it available are free of viruses or other harmful components, but shall endeavor to ensure your fullest satisfaction Insight Vacations does not warrant or make any representations regarding the use of or the result of the use of the material on the site in terms of their correctness, accuracy, reliability, or otherwise, insofar as such material is derived from other service providers such as airlines, hotel owners and tour operators. You acknowledge that this Website is provided only on the basis set out in these terms and conditions. Your uninterrupted access or use of this Website on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the Internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Website. Insight Vacations does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site. You also acknowledge that through this Site, Insight Vacations merely provides intermediary services in order to facilitate highest quality services to you. Insight Vacations is not the last–mile service provider to you and therefore, Insight Vacations shall not be or deemed to be responsible for any lack or deficiency of services provided by any person (airline, travel/tour operator, hotel, facility or similar agency) you shall engage or hire or appoint pursuant to or resulting from, the material available in this Site. Insight Vacations , Insight Vacations Affiliates, and their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, title, and non–infringement. Insight Vacations will not be liable to you or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of your usage of this Site. IN no event shall Insight Vacations, Insight Vacations Affiliates ,and their respective suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of this website or with the delay or inability to access, display or use this website (including, but not limited to, your reliance upon opinions appearing on this web site; any computer viruses, information, software, linked sites, products, and services obtained through this website; or otherwise arising out of the access to, display of or use of this website) whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if the Insight Vacations group companies, the Insight Vacations Affiliates and their respective suppliers have been advised of the possibility of such damages. You agree to defend and indemnify Insight Vacations, Insight Vacations Affiliates, and their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of: (a) your breach of this Agreement or the documents referenced herein; or (b) your violation of any law or the rights of a third party Notwithstanding anything else to the contrary contained elsewhere herein or otherwise at law, Insight Vacations’s liability (whether by way of indemnification to you or otherwise) shall be restricted to a maximum of INR 1000 (Indian Rupees One Thousand only).
The products and services displayed on the Site may not be available for purchase in your particular country or locality. The reference to such products and services on the Site does not imply or warrant that these products or services will be available at any time in your particular geographical location. You should check with your local Insight Vacations authorized representative for the availability of specific products and services in your area.
Terms and Conditions of Use
Insight Vacations may add to, change or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes. Insight Vacations may add, change, discontinue, remove or suspend any other Content posted on this Site, including features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability. Insight Vacations reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of Insight Vacations’s systems as well as its client’s interests are and remain, well–protected. Towards this end, Insight Vacations may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you. If Insight Vacations, in its sole and exclusive discretion, concludes that the said orders are not or do not reasonably appear to be, authentic, enforceable or valid, then Insight Vacations may cancel the said orders at any time up to 5 hours before the scheduled time of departure of the relevant flight or 5 hours before the expected date of visit to any property booked through Insight Vacations.
You may travel to certain destinations which involve greater risks than others, entirely at your risk as to cost and consequences. Insight Vacations requests you to consult your local authorities and evaluate travel prohibitions, warning, announcements, and advisories issued by them before booking travel to certain international destinations. By offering for sale travel to particular international destinations, Insight Vacations does not represent or warrant that travel to such point is advisable or without risk. Insight Vacations does not accept liability for damages, losses, or delays that may result from improper documents for entry, exit, length of stay, or from travel to such destinations. Insight Vacations, Insight Vacations Affiliates and their respective suppliers are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any air carriers, hotels or other suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. Insight Vacations, Insight Vacations Affiliates and their respective suppliers have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re–routing or acts of any government or authority. Insight Vacations reserves its exclusive right in its sole discretion to alter, limit or discontinue the Site or any material posted herein, in any respect. Insight Vacations shall have no obligation to take the needs of any User into consideration in connection therewith. Insight Vacations reserves its right to deny in its sole discretion any user access to this Site or any portion hereof without notice. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and with the supplier’s rules and restrictions regarding availability and use of fares, products, or services. You acknowledge that some third–party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier’s rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in Insight Vacations debiting your account for any costs we incur as a result of such violation. No waiver by Insight Vacations of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorized representative. If any dispute arises between you and Insight Vacations during your use of the Site or thereafter, in connection with and arising from your use or attempt to use this Site, the dispute shall be referred to arbitration. The place of arbitration shall be Mumbai. The arbitration proceedings shall be in the English language. The said arbitration proceedings shall be governed and construed in accordance with the Arbitration and Conciliation Act, 1996 and modifications thereof as in force at the relevant time. These terms and conditions are governed by and shall be construed in accordance with the laws of the Republic of India and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated at Bhubaneswar, India
We are committed to ensuring full security of all information provided through and transactions conducted at, our Site. Towards ensuring this: 1. We employ appropriate best-of-class technical security measures to protect your personal information 2. Information storage is on secure computers and information is encrypted wherever possible 3. When you transact on our Site, you are assigned a User Name and Customer Security Codes and then use these codes to access your account 4. All messages between us travel in a secure messaging environment 5. We monitor and review transactions on an on-going basis, to identify potentially fraudulent situations and take immediate corrective steps to mitigate/limit any damage caused/likely to be caused from the same 6. We review our security arrangements continuously
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
• Please select /choose the holiday package(s) and /or other service(s) and send the same to us either by mail or over phone.
• You will be informed the price, availability etc of the proposed holiday package or specific services desired, by mail along with the terms and conditions.
• On receipt of your acceptance we shall send our Invoice for the 25% of the total tour cost as an advance payment either by Visa, Master Card via Secure Server or Bank Transfer.
• However in the event the holiday package includes air/ train or bus journey apart from 25% you would also need to pay us the full amount for any air/train or bus tickets to be issued. Once the advance is received our operation team will make all your hotels reservations, book your tickets and make necessary arrangements for your trip.
• Once this is done a confirmation is sent to you. You will be required to pay another 25 % of the tour cost at that point. Balance 50% to be paid 15 days prior to date your arrival.
• We do not encourage changes in the confirmed arrangements. But if you do need to make amendments in the arrangements already confirmed, we will do all possible to accommodate the changes, depending on the availability of various segments of the tour, for the new requirements. However, the changes will be subject to certain minimum amendment / administration charges.
1. We would deeply regret your decision to cancel your trip to India, however we realize that there are many valid reasons that this can happen. 2. Cancellation must be notified in writing and will take effect the day it is received by Insight Vacations The following cancellation charges will apply: - 3. Charges will apply: -
» If cancellation is 60 days prior to arrival- 50% of the advance deposited shall be refunded
» If cancellation is between 60 days to 45 days prior to arrival – 25% of the advance deposited shall be refunded
» If cancellation is between between 45 days to 30 days prior to arrival – None of the advance deposited shall be refunded
» If cancellation is between 30 days to 7 days prior to arrival – 50% of the total tour price
» If cancellation is 7 days prior to arrival – No Refund
* Palace on Wheels and other Luxury Trains non refundable.
* Flight Tickets – NO REFUND. Please note that the prices quoted are as per the prevailing foreign exchange conversion rates. The final costing will therefore be subjected to fluctuations, if any, and will be accordingly adjusted at the time of receipt of payment.